Frequently Asked Questions

Yes, we offer free premium shipping because we value our customers and want to provide the best possible service.

Yes, you can return your order within 30 days of receiving it.

You can track your order by entering the tracking number you received on the “Track Your Order” page. After entering the number and clicking “Track,” you’ll be able to view the shipment status.

You can pay securely using the following payment methods: Credit card, Visa, Mastercard, Apple Pay, Google Pay, Maestro, Amex and Shop Pay.

Yes, once your order is complete, you will receive a confirmation email. If you don't see it, please contact our customer service team, we'll be happy to help.

Email: info@oliveremilylondon.com

Contact us

Do you have a question? Our team will be happy to help you: send us a message using the form below.

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