Privacy Policy


This privacy policy applies to all services offered by Oliver Emily London.
We are committed to protecting our customers’ privacy and handling personal data in a confidential, secure and lawful manner, in accordance with applicable legislation, including the General Data Protection Regulation (GDPR).

Data Controller

The data controller responsible for processing personal data is:

Company name: Oliver Emily London
Chamber of Commerce (KvK) number: 98149318
VAT number: NL005310732B41

Contact email: info@oliveremilylondon.com

Personal Data We Collect

As part of our business activities (including dropshipping), we collect only the data necessary to provide our services. This may include:

  • First and last name
  • Shipping address and, where applicable, billing address
  • Email address
  • Phone number
  • Payment information (processed securely via external payment providers)
  • IP address
  • Device and browser information
  • Order history
  • Website activity (pages visited, clicks, browsing duration)

Purpose of Data Processing

Personal data is used exclusively for the following purposes:

  • Processing and shipping orders
  • Communicating with customers regarding their orders
  • Customer service and after-sales support
  • Sending important service-related information
  • Improving our website, user experience and offers
  • Fraud prevention and transaction security
  • Compliance with legal and administrative obligations

Dropshipping & Data Sharing with Third Parties

As part of our dropshipping model, certain data necessary for order fulfilment (such as name and shipping address) may be shared with logistics partners, suppliers or shipping providers.

We do not share personal data with third parties unless strictly necessary for:

  • Payment processing (secure payment providers)
  • Order delivery
  • Compliance with legal obligations

These partners are contractually required to protect your data and use it only for agreed purposes.

Data Retention

Personal data is retained only for as long as necessary to fulfil the purposes for which it was collected, unless a longer retention period is required by law (for example, for tax or accounting obligations).

Cookies

Oliver Emily London uses cookies to:

  • Ensure proper website functionality
  • Analyse visitor behaviour
  • Improve performance and user experience
  • Support marketing and advertising activities

You can manage or disable cookies at any time through your browser settings.
Please note that disabling certain cookies may affect the functionality of the website.

Data Security

We implement appropriate technical and organisational measures to protect your personal data against loss, unauthorised access, disclosure or misuse.

User Rights

In accordance with applicable legislation, you have the following rights:

  • Right to access your personal data
  • Right to correct inaccurate or incomplete data
  • Right to erasure (right to be forgotten)
  • Right to restrict processing
  • Right to object to processing
  • Right to data portability

To exercise any of these rights, you can contact us at:
info@oliveremilylondon.com

Customer Service Hours

Our customer service is available at the following times:

Monday - Friday: 09:00 - 17:00
Saturday - Sunday: 10:00 - 17:00